AI and your dataThe models answer you. They’re set not to keep what you send.

Tools Down is the AI for UK tradespeople: when you send a message, models read it, with the parts of your saved work it needs, to answer you and do what you asked. Here is which services those are, what each one sees, and what they keep.

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01What it reads

It reads what it needs, when you ask.

Your message and the chat it’s in, your business details, and whatever it looks up to answer: the customer, the job, the Diary, past chats that match, the photos.

A model is asked only when you do something: send a message, add a photo, or photograph a data plate. The morning and evening notifications, the daily tip and the payment reminders are written by Tools Down itself from your Diary and your invoices, with no model involved.

Who reads it

Every service that sees your work, and what it does.

OpenRouter: Connects us to the models and the web search service below. Every request is sent with zero data retention on, so the providers are set not to keep it or train on it, apart from the exceptions under “What they keep”.
Google Cloud and Amazon: Run Anthropic’s Claude models, which write the replies and do what you asked, reading your message and the parts of your work they need. They also describe your photos so you can find them by what’s in them, read receipts into expenses and a boiler’s data plate for a gas safety record, and find the earlier chat or photo you ask about, such as “What did I say about Mrs Jones’s board?”
TypeSafe: Helps find the earlier chats that answer a question about them, and checks each web search before it’s sent, to make sure it names no one. It’s in the United States.
Exa, for web searches: Gets the search words when it looks something up online, like when the wholesaler shuts. Exa may keep them and use them to improve its service, so a search is for the public thing only: every one is checked before it’s sent, and one with a customer’s name, address, phone number or email address, a full postcode, or anyone else’s name in it is refused, and nothing is sent.
Mistral: Reads a reply aloud when you tap Play, from the words of that reply only, in the EU.
Amazon Web Services: Turns what you say into words as you speak, and sends the emails that go in your name and your sign-in code, in Ireland. Tools Down keeps the words you send, never the recording.
Apple and Expo: Carry each notification to your phone, words and all, such as who owes what. Expo is in the United States.
The Met Office: Gets the rough area of tomorrow’s outdoor jobs, such as LS6, to check for rain. Never the address.

02What they keep

Zero data retention. Set not to keep or train on what you send.

Every call to a model is made with zero data retention on, so the models are set not to keep what you send or train on it. We don’t train models on your work either.

There are a few exceptions. A host may hold your conversation so far, photos included, in a short-lived cache for about five minutes, and a provider may keep a request where the law requires it or to deal with misuse. A web search is different: its words go to Exa, which may keep them, so a search is for the public thing only.

What Tools Down itself keeps is your work, in your account, until you delete it: where it’s stored and how you take it or delete it, and what deleting removes and what waits.

03Incognito

Want a chat that isn’t saved? Go Incognito.

An Incognito chat has no memory of your other chats, can’t change anything in your business, and isn’t saved: no history, and no photos. All that’s kept is a count of its messages, for the free plan, what they cost to answer and which tools they used, never the words.

Incognito chat

You: Help me word a text to a customer who says the bill’s too high.

Tools Down: Keep it short and calm: “Hi Tom, happy to go through the invoice line by line. When suits you for a quick call?”

Nothing here is saved or remembered. A fictional chat.

Straight answers

Questions about AI and your data

Does Tools Down use my work to train AI models?

We don’t. And every call to a model is made with zero data retention on, so the models that read your messages and photos are set not to keep them or train on them. A web search is the exception: its words go to a search engine that may keep them, which is why every search is checked first.

What happens to my voice?

Amazon Web Services, in Ireland, turns it into words as you speak. You check the words or send them, and Tools Down keeps the words you send, never the recording. How your account is kept yours.

Can it get things wrong?

Yes, the way anyone taking a message on a busy day can. So it shows its work: everything it makes or changes comes back as a card you can open and check, with Undo. Quotes and invoices are drafts until you send them. When two customers could be the one you meant, it asks which. When it can’t find something it says so rather than guess, and it won’t state a regulation, a tax position or a price as fact: signing off the work stays with you.

Does it tell me a regulation is met?

No. It won’t state a regulation, a certificate outcome, a tax position or a price as fact: it shows your record, says where something came from, or says it can’t tell you. Signing off the work stays with you.

Price and the free plan

Made for one. Priced for one.

£29.99 a month including VAT, or £24.99 if you reclaim VAT. One person, no minimum, no setup fee, no training.

Your first month is free, with no card.
After that you’re on the Free plan: 50 messages a month to Tools Down, and every screen keeps working.
Tools Down Pro is paid monthly through Apple. It lifts the message limit.
Fair use applies on every plan, with limits set far above what one person books or asks for in a month.

What counts as a message, and how cancelling works

Tools Down for iPhone

Coming soon on the App Store

First month free, no card.